Australia Post commissioned Communicorp Group as they were facing challenges around the safety, care, and wellbeing of their workforce. These included:

  • Rapid change in the market over the last decade (e.g. letter volumes declining by 45%)
  • Existing workplace mental health programs were not integrated into overall strategy
  • The presence of psychosocial hazards significantly affecting staff wellbeing (e.g. aggressive members of the public)

Our solution

  • Development of an integrated and robust approach focused on establishing preventative and early intervention activities related to psychological health
  • Evidence-based, practical and applied Workplace Mental Health Essentials training for all members of the organisation (including employees, people leaders, and HR/WHS)
  • Building capability of the workforce through staff and managerial training including Practical Resilience and Managing Customer Aggression