Problem
BlueCross recognised a clear need to create a more psychologically safe and healthy workplace, in the context of occupational violence, to best support and protect their aged care staff working in the field. It was noted that:
- Existing measures to protect staff were largely focussed on physical outcomes
- Limited consideration had been given to psychological safety
- There was no clear overarching strategy to best manage occupational violence
- There were no clear protocols before, during and after violent incidents
Communicorp Solution
In partnership with BlueCross, Communicorp undertook the following actions:
- Comprehensive assessment of current state, including qualitative and quantitative analysis
- Development of preventative (primary) measures such as policy development and training
- Establishment of an early intervention (secondary) framework, including how best to support staff experiencing adverse reactions to occupational violence
- Defining reactive (tertiary) practices, following violent incidents for those requiring immediate support
- Agreement of key metrics with which to measure success of the intervention