Dealing with customer aggression in the workplace

An insightful panel discussion focusing on caring for staff during times of heightened emotions and stress.

Recently, Communicorp hosted an hour-long discussion on the thorny issue of OVA or Occupational Violence and Aggression. It’s no secret that the past couple of years have seen a marked rise in the incidence of customer aggression, whether it be low-level (tone of voice, intimidation) or more acute (shouting, threats, actual physical violence). Obviously, this can have a tremendously negative effect on workers and is a definite workplace risk.

Supportive Leadership in the Age of Virtual Working

COVID-19 represents an invaluable opportunity for us to take stock of how we lead our people and champion workplace mental health, both now and after this crisis has passed. The evidence is becoming increasingly clear that distance need not be a barrier when it comes to nurturing your people from afar and promoting a flourishing workplace.

Does Culture eat Wellbeing for Breakfast?

Although many organisations understand the importance of mental health and wellbeing, the question of how to transform these good intentions into practical, effective and sustainable actions continues to be hotly debated.