General (9)

Trauma in the workplace panel discussion

Written by   |   10 Mar 2022

Video: Panel discussion - managing customer aggression


We know that many customer facing roles experience abuse and aggression on a frequent basis, some reports suggest that up to 90% of workers have experienced violence or aggression in the workplace.

Additionally, COVID has impacted the frequency with some reports suggesting up to a 400% increase aggression and abuse. These interactions significantly impact mental health and wellbeing and customer aggression is one of the largest contributors to mental injury in the workplace. With this in mind, we have brought together some Australia’s thought leaders in preventing and managing hostile customer interactions.

Watch the engaging online event where we explored the current context across call centres, telecommunications, aged care, and retail. You will also hear about the current challenges, what has worked well, and some lessons learned in addressing this significant and widespread workplace risk.

Written by   |   02 Dec 2021

Who are we?

Communicorp are a team of experienced psychologists, supporting organisations to create more psychologically safe and healthy workplaces.

You can read our privacy policy here.

Written by   |   11 Mar 2019

Head Office

Suite 1, Level 13, 201 Miller Street, North Sydney NSW 2060


Level 21, 324 Queen Street, Brisbane QLD 4000


Level 17, 300 La Trobe Street, Melbourne, VIC 3000

Call: 1300 855 140

Our national team of registered psychologists has delivered services at over 50 locations around Australia, as well as internationally throughout New Zealand, Hong Kong, Singapore and beyond. The size and reach of our team ensures that our services benefit organisations wherever they are located.

Written by   |   11 Mar 2019

At Communicorp, we are trusted advisors to our clients and thought leaders in our industry. Our team members are problem-solvers at their core, applying their extensive subject matter expertise to complex people problems across a diverse range of industries.

Organisations entrust us with some of their most complex challenges in the area of workplace mental health, confident that we will deliver on our promise to create a psychologically safe and healthy workplace.

Our national consulting team is made up exclusively of registered psychologists, united by our passion for a proactive and practical approach to workplace mental health and wellbeing matters. Our people are among the most qualified in the field, with a wide range of experience in providing our clients with the capability needed to enhance the effectiveness of their workforce.

Written by   |   20 Feb 2019

These terms and conditions apply to Communicorp Group Pty Ltd, ABN: 89 145 100 223

Booking Terms and Conditions
Please read these terms and conditions carefully before purchasing tickets. By purchasing tickets, you (the “Purchaser”) are agreeing to be bound by the following terms and conditions. If you choose not to be bound by the terms and conditions, the Communicorp Group Pty Ltd (the “Communicorp”) does not grant you the right to purchase tickets.

Communicorp may vary these terms and conditions at any time. Any variations become effective on posting of the revised terms and conditions on Communicorp’s website ( By making a purchase after the terms and conditions have been varied, the Purchaser agrees to be bound by the variation.

General Terms and Conditions
Tickets must be paid for in full by two (2) working days prior to an event. Communicorp reserves the right to deny entry to delegates with outstanding fees.

Communicorp reserves the right to add, withdraw, reschedule or substitute speakers and/or vary advertised programs, prices, venues, seating arrangements and audience capacity.

Dietary requirements must be advised no later than seven (7) calendar days prior to the event. By agreeing to these terms and conditions, the Purchaser acknowledges that failure to provide such notice may result in a meal being served that does not meet their dietary requirements. For complimentary events, Communicorp Group does not cater specifically nor take responsibility for any individual's specific dietary needs. Should a participant have specific dietary needs, we encourage them to make their own arrangements.

The use of cameras, audio and video recorders is at the discretion of Communicorp and may not be permitted at an event. Communicorp reserves the right to broadcast and/or telecast any event and take photos for publication.

Cancellation by Communicorp
In the circumstance that an event to be held by Communicorp is cancelled by Communicorp for any reason, all amounts paid by a Purchaser, less any surcharge for the use of certain credit cards, can be used by the Purchaser as a credit toward a future event or will be refunded by Communicorp to the Purchaser.

Cancellation by the Purchaser - Paid Events
In general, unless otherwise stated, event bookings are transferable and if a Purchaser is not able to attend, they may send another person in their place. Please note that prior notice of such a substitution must be provided to Communicorp (), 7 calendar days in advance of the event.

If a Purchaser is unable to attend or find someone to take their place, the following policy applies:

  1. Cancellations will only be accepted in writing in an email addressed to
  2. For notice of cancellation received up to fourteen (14) calendar days prior to the event the Purchaser may choose to either:
    1. Apply the full amount, less any surcharge for use of credit cards for the initial purchase, of the purchase price to another Communicorp event as long as such event falls within 4 months of the cancellation date.
    2. Receive a refund of the purchase price, less any surcharge for the use of credit cards for the initial purchase, also less an administrative fee of $50.00, including GST.
  3. For notice of cancellation received less than fourteen (14) calendar days prior to the event but up to seven (7) calendar days prior to the event, the Purchaser may apply the full amount, less any surcharge for use of credit cards for the initial purchase, of the purchase price to another Communicorp event as long as such event falls within 4 months of the cancellation date. Refunds will not be issued.
  4. For notice of cancellation received less than seven (7) days prior to an event no refunds or credits will be given.

Cancellation by the Purchaser - Complimentary/Free Events

For all registrants to complimentary events, a non-attendance fee of $50 AUD (Excl GST) is payable for non-attendance where notification of non-attendance is provided to Communicorp Group with less than 7 calendar days notice prior to the event. All proceeds from cancellation/non-attendance fees are donated to Communicorp Group's nominated charity. Notice of cancellation or non-attendence is to be sent to .

Entry to events
*For Communicorp Group events, strict eligibility criteria apply including: maximum of 2 representatives from any one organisation (1 for senior executive business forums, 6 for paid public workshops); attendees must be senior HR,WHS/OH&S, L&D Executives (e.g. Federal Government EL2 and above) for the complimentary seminars/forums from organisations in excess of 300 full time Australia-based employees and actively looking to source new psychological service/training providers. For those outside of these criteria contact Communicorp Group to discuss alternative options.

Representatives and staff from or affiliated with corporate training organisations, psychological service providers, human resource/management consultancies, recruitment, or similar service providers are ineligible to attend.

Attendance is at the sole discretion of Communicorp Group.

Restrictions On Use of Materials and Intellectual Property Rights
This event and all of Communicorp’s products, materials, services, trade names, marks, and logos are protected by copyright, trademark, and other intellectual property laws, and all intellectual property rights therein belong to Communicorp and/or its affiliates and/or its suppliers (collectively, the "Communicorp’s Intellectual Property"). Any textual or graphic material you receive, copy, print, or download from this event or online resource centre is licensed to you by Communicorp for non-commercial use within your organisation only, provided that you do not change or delete any copyright, trademark or other proprietary notices. You may not sell, reproduce, distribute, modify, display, prepare derivative works based on, re-post or otherwise use any of Communicorp’s Intellectual Property in any way.

The content of the material presented in any Communicorp seminar/forum/workshop is only to be delivered by Communicorp authorised personnel.

Furthermore, you may not use Communicorp’s Intellectual Property on any other site or service, in a networked computer environment or in any other medium for any purpose. Communicorp Group reserves the right to terminate your access to use any of its intellectual property at any time.

Contact us to find out more »

Written by   |   20 Feb 2019

Communicorp Privacy Policy

Privacy Policy Statement

This Privacy Policy applies to Communicorp Group Pty Ltd (Communicorp), a subsidiary of APM Human Services International Limited (APM).

Communicorp’s collection, use, disclosure and storage of your personal information is regulated by the Privacy Act 1988 (Cth), the Australian Privacy Principles and related legislation.

Updates to this Privacy Policy will be published on our website.

If you have any questions regarding this Policy or our privacy practices generally, please do not hesitate to contact our Privacy Officer at .



The purpose of this Privacy Policy is to:

  • Give you an understanding of the kinds of personal information that we collect and hold.
  • Communicate how and when your personal information is collected, disclosed, used, held and otherwise handled by us.
  • Inform you about the purposes for which we collect, hold, use and disclose personal information.
  • Provide you with information about how you may access your personal information and seek correction of your personal information.
  • Provide you with information about how you may make a complaint, and how we will deal with any such complaint.

What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. It includes your name, date of birth / age, gender and contact details as well as health information (which is also sensitive information). In this privacy policy, a reference to personal information includes sensitive / health information.

Collection of personal information

Personal information collected by us will usually fall into one of the following categories:

  • Contact information (name, age, address, email address and telephone numbers).
  • Employment information (e.g. employment history, work performance, absences, workplace incidents, next of kin information).
  • Sensitive information (e.g. information about your health, medical history, criminal history, religious beliefs, trade union activity).
  • Information obtained to assist in managing client and business relationships.

We may collect your information from you in a variety of ways including when:

  • we provide services to you;
  • you visit our website or the Wellbeing Gateway app or browser; 
  • you submit your information in response to Communicorp marketing events or activities; or 
  • you contact us by any method, such as face-to-face, over the telephone, through an online form or portal, through a paper form or by email.

Sometimes we will collect personal information from a third party or a publicly available source, for example where we have your consent, where we are required by law to do so, or if it is unreasonable or impracticable to collect the personal information directly from you (e.g. checking a candidate’s work history).

You may choose to deal with us anonymously or under a pseudonym. However, in some circumstances, anonymity or the use of a pseudonym will render us unable to provide the relevant service or reasonably conduct our business, and we may request that you identify yourself. For example, it would not be practical to deal with you anonymously if we are providing assistance in securing paid employment for or providing rehabilitative services to you.

You may also choose not to provide us with your personal information. Depending on the circumstances in which you do so, however, we may be unable to provide you with our services as a result.

Where we are collecting personal information from a child or young person, we will use our judgement to determine if that person has the capacity to consent. Where we are unsure, we will seek consent from a parent or guardian.

Why do we collect, use and store your personal information?

We collect, use and store your personal information to provide you with our services which include:

  • Training/education.
  • Research.
  • Client and Business Relationship Management.

We may also collect, use and store your personal information:

  • for marketing purposes, in order to provide you information about the services we offer;
  • to respond to your questions or suggestions;
  • to improve the quality of our services; 
  • to improve the quality of your visit to our website or the Wellbeing Gateway app or browser; 
  • to undertake employee recruitment activities; or
  • to assist with data analytic processes.

You may opt out of receiving marketing information by notifying us accordingly, or by using any unsubscribe facility we provide for that purpose. If you opt out of receiving marketing information, we may still contact you in connection with the services we provide to you, such as for appointment reminders and follow-ups.

Our services, functions and activities, as well as those of our contracted service providers, may change from time to time.

Protecting and storing your personal information

We understand the importance of keeping personal information secure and safe. Some of the ways we do this are:

  • Requiring employees and contractors to enter into confidentiality agreements;
  • Securing hard copy document storage (i.e. storing hard copy documents in locked filing cabinets);
  • Implementing security measures for access to computer systems to protect information from unauthorised access, modification or disclosure and loss, misuse and interference;
  • Ensuring data storage devices such as laptops, tablets and smart phones are password protected;
  • Providing discreet environments for confidential discussions;
  • Implementing access control for our buildings including waiting room / reception protocols and measures for securing the premises when unattended; and
  • Implementing security measures for our website(s).

Personal information may be stored in documentary form but will generally be stored electronically on our software or systems.

Who will we disclose your personal information to?

Like most businesses in Australia, we contract out some of our functions and rely on third party suppliers or contractors to help us conduct our business, for example to provide specialised services such as “cloud computing” technology and data storage services, data analytic and marketing services, legal advice, insurance broking, security services, business advisors and financial services. We may disclose personal information to these third parties in connection with their provision of goods or services to us.

We may also disclose your personal information to other related entities within our corporate group for our own business purposes.

We may also disclose your personal information to government agencies, private sector organisations or other entities where required or permitted by law, which may include the following circumstances:

  • You have consented to such disclosure.
  • We believe that you would reasonably expect, or have been told, that information of that kind is usually passed to those individuals, bodies or agencies, and it is being disclosed for a purpose related (or directly related, in the case of sensitive information) to the reason we collected the information.
  • We are required or authorised to make such disclosure by law or the requirements of any professional bodies, including where we are required to do so in accordance with child safety obligations.
  • A permitted general situation or permitted health situation (as these terms are defined in the Privacy Act) exists in relation to the disclosure.
  • We believe it is reasonably necessary for enforcement related activities conducted by, or on behalf of, an enforcement body (e.g. police, ASIC, Immigration Department).

The persons to whom we disclose personal information are normally located in Australia, although personal information related to our staff and for our marketing activities may be disclosed to recipients outside Australia, including to recipients located in countries where Communicorp has offices. We may also use data hosting and cloud-based service providers whose operations are located overseas. In all instances where this occurs, we will act in accordance with the Privacy Act and this Privacy Policy.

Accuracy of Personal Information

We take steps to help ensure that all personal information we collect, use or disclose is accurate, complete and up to date. Please contact our Privacy Officer (details below) if you are aware that personal information that we hold about you does not meet this objective.

How can I access my personal information and contact Communicorp?

You can request access to personal information that we hold about you.

The procedure for requesting and obtaining access is as follows:

  • All requests for access to personal information to be made in writing and addressed to our Privacy Officer (see contact details below). All requests should specify how the information is proposed to be accessed (photocopies, electronic copy, or visual sighting).
  • Please provide as much detail as possible regarding the Communicorp business, department and / or person to whom you believe your personal information has been provided and when. This will allow us to process your request more efficiently.
  • We will endeavour to acknowledge your request within 14 days of the request being made.
  • Access will usually be granted within 30 days of our acknowledgment. If the request cannot be processed within that time for whatever reason, we will let you know the anticipated timeframe for a response to be provided.
  • You will need to verify your identity and authority before access to personal information is granted.
  • We may charge a reasonable fee for access to personal information, which will be notified and required to be paid prior to the release of any information. Once the request has been processed by us, you will be notified of our response and proposal for suitable access (provision of photocopies, digital copies or visual sighting, where appropriate).
  • We may refuse to grant access to personal information if there is an exception to such disclosure which applies under relevant privacy legislation.
  • If, as a result of access being granted, you are aware that we hold personal information that you regard as being no longer accurate or correct, you may request the deletion or correction of such information.
  • Upon receipt of a request to correct or delete personal information, we will either make such corrections or deletions or provide written reasons as to why we declined to make such alterations.

We have a designated Privacy Officer who is responsible for the management of:

  • Requests for access to personal information.
  • Complaints regarding our management of personal information.

For information regarding privacy, our Privacy Officer can be contacted at:

Communicorp Privacy Officer
58 Ord Street
West Perth WA 6005

P: (08) 9486 1244

How do we handle complaints?

If you consider that there has been a breach of the Australian Privacy Principles, you are entitled to complain to Communicorp.

All complaints are to be in writing and directed to the Privacy Officer using the contact details above. In most cases, a Privacy Complaint Form will need to be completed. The Privacy Officer will endeavour to acknowledge receipt of a written complaint within 2 business days.

The Privacy Officer will investigate the complaint and attempt to resolve it within 20 business days after the written complaint was received. Where it is anticipated that this timeframe is not achievable, we will contact the person making the complaint to provide an estimate of how long it will take to investigate and respond to it.

If you are unsatisfied with the outcome of Communicorp’s investigation and decision, you are entitled to raise your complaint with the Office of the Australian Information Commissioner (OAIC) by phoning 1300 363 992 or by email at .

Last updated: 19 December 2023